Delegates will gain a thorough understanding of how the course can be successfully delivered and leave with a wealth of resources to help minimise preparation time. "Portfolio Builders" will be provided that provide staff and students with an insight into the demands of the marketing and customer service portfolios. Attendess will also be provided with exemplar portfolios and have the opportunity to assess them. Effective monitoring of student performance is essential and Excel files will be provided that will enable participants to track the progress of their students. Use of ICT can help enthuse students and we will look at how this can be incorporated effectively into your teaching. Finally, advice on how to tackle the examination will be provided.