Expectations of Middle Managers have changed out of all recognition in recent years. New initiatives have added to the job, with data analysis, target setting, performance management and the SEF all requiring new skills. How should a subject leader be both Challenging and Supportive? The 'Head of department/Subject leader refresher course' explores those changes, examines the new skills of leadership that are required and offers practical techniques and strategies for the more challenging aspects of the job, such as addressing underperformance, managing challenging colleagues and giving critical feedback.