People at the front line of any organisation often  feel they are not given the support and credit for the  role they fulfil.
  This course will emphasise the critical nature of this  key job. It will increase personal confidence as well  as developing skills. It aims to get under the skin of  positive thinking and enhance delegates' potential  to act in a professional and positive way as the  public face of the school to parents, visitors and  anyone contacting the school.