This course will develop a greater understanding of the relationship between managers, teachers, support staff, parents and carers. Emphasis will be placed upon promoting delegate skills in dealing more effectively with demanding, over-assertive, angry, and reluctant parents, and how to involve them more positively in the education of their child or children.

In addition, the key issue of support for the "child / young person without a home base or family support" will be addressed. The course will be interactive, enabling delegates to reflect on their current key issues, effective practice in dealing with situations, and become aware of additional methods of response to address possible gaps common in current practice.